sockeye@cyclealaska.com

1-877-292-4154

Sockeye Cycle Employment Opportunities

Company History by owner, Thom Ely

I arrived in Haines in the fall of 1982 after a two-month sea kayak trip throughout Southeast Alaska. A few of my friends had just moved here. I spent a month visiting and had a great first impression of the area. I moved here permanently in 1987 and bought an existing bike business in 1988. I first developed the retail and service aspects of the business, then expanded the following year into rentals and tours.

I built a bike shack in Skagway during the summer of 1992 to provide for the bicycle needs of the local and visitor industry. I expanded the business in 2000 and built a new store with an apartment and employee housing on the floors above. We have a full sales, service, rental and tour business in both locations. This year we had twenty-five employees between the two communities. The majority of the seasonal positions are in Skagway.

Area Information

Haines is located eighty miles north of Juneau in the Southeast panhandle of Alaska on the Lynn Canal, North America's longest fjord. Skagway is fifteen miles by water north of Haines at the end of the Inside Passage. Haines has a year round population of 2500. Skagway's population is 900 year round and 2000 in the summer. You can drive to both communities from the Alaska/Canadian Highway.

The climate is somewhat drier then other areas of Southeast due to a combination of coastal and interior climates. We are at the northern end of the Tongass National Forest, the country's largest at 16 million acres. It is the last remaining largely intact temperate rain forest in North America, home to grizzly bears, moose, mountain goats, black tailed deer, bald eagles, five species of salmon and a multitude of other wildlife.

Recreational opportunities abound depending on your abilities and cooperation from the Alaskan environment. Locals and visitors partake in running, climbing, skiing, biking, boarding, dog mushing, kite surfing, paragliding, fishing, hunting, hiking, kayaking, tennis and whatever else there is to do outside.

Job Qualifications

-You must have a desire to work in a fast-paced, teamwork environment with thousands or cruise ship guests visiting on a daily basis

-Employees must be US Citizens or have a green card or work visa for the USA

-Must be 23 years of age or older

-You must to have a clean driving record (no DUI's) and provide us with a DMV report from your license state covering the past three years

-All employees must obtain an Alaska drivers license

-Guides and managers must have current CPR/First Aid certification

-A DOT medical certificate is required to drive our vans

-All employees will be required to sign a contract when hired and fulfill the terms of the contract 

Positions

Note: Not all positions may be currently open.

Guide/Driver - Public speaking and a desire to learn and talk about the local region is a major part of the job. You need to have solid leadership qualities and be organized and punctual. A positive, outgoing, friendly attitude is necessary at all hours of the day. It helps to have a basic knowledge of bike mechanics. You will drive the tour vans and must be able to pass DOT and insurance requirements. You must be committed to fulfilling the term of your contract. You are responsible for following all company policies and procedures and report to the Lead Guide and Operations Manager. You must be available from May 1st to at least August 31. The position is based in Skagway. Compensation starts at $11/hr + tips. Based on performance evaluations and successful completion of your contract you will be eligible for a bonus.

Mechanic/Driver - Bicycle mechanic certification is preferred or at least two years of shop mechanic experience. You must have current component and sales knowledge. You will drive the tour vans and must be able to pass DOT and insurance requirements. You must be precise, focused, organized and motivated. This position might also be combined with guiding tours part time, (see guide qualifications). You are responsible for following all company policies and procedures and report to the Shop Manager. You need to be available from May 1st - August 31 or September 30th. You must be committed to fulfilling the term of your contract. This position is based in Skagway. Compensation is DOE. Based on performance evaluations and successful completion of your contract you will be eligible for a bonus.

Retail Sales/Driver - Retail sales knowledge of bicycles, accessories, apparel and POS computer experience is preferred. You must be outgoing, positive, focused, organized, motivated and possess excellent customer service skills. Duties include: customer sales, POS, stocking, pricing, cleaning, organizing and rentals. You will drive the tour vans and must be able to pass DOT and insurance requirements. You need to be available from mid May - mid September. You must be committed to fulfilling the term of your contract. You are responsible for following all company policies and procedures and report to the Shop Manager. The position is based in Skagway. Compensation is DOE. Based on performance evaluations and successful completion of your contract you will be eligible for a bonus.

Office Assistant/Dock RepOffice administrative experience, sales and computer proficiency is required.  A positive and outgoing personality is necessary with the ability to be flexible and contribute to a stress free teamwork environment.  Duties include: settling, invoicing, scheduling, filing, cleaning, tour promotion, sales outreach, reservations, correspondence. You will drive the tour vans and must be able to pass DOT and insurance requirements. You are responsible for following all company policies and procedures and report to the Operations Manager. The position is based in Skagway from May - early Sept. Compensation is DOE. Based on performance evaluations and successful completion of your contract you will be eligible for a bonus.

Lead Mechanic - You need to have certification and senior mechanic experience. An excellent work ethic, honesty, flexibility, and management skills to facilitate a stress free teamwork environment are required. Duties include: servicing and overseeing work on all customer and company bikes, scheduling repairs and overseeing mechanics, maintaining the highest quality of customer service, parts ordering, inventory and POS, special orders, and maintaining revenue targets. You will drive the tour vans and must be able to pass DOT and insurance requirements. You will coordinate with the tour operations. You are responsible for following all company policies and procedures and report to the Shop Manager. You must be available to work from April 15 - September 30th. You must be committed to fulfilling the term of your contract. The position is in Skagway. Compensation starts at $13-$15/hr based on experience. Based on performance evaluations and successful completion of your contract you will be eligible for a bonus.

Shop Manager - You need to have inventory management/ordering, personnel management, and mechanic experience. Duties include: retail sales, inventory, servicing/building bikes, tour equipment, cleaning and organizing. You will also be involved with logistics for the daily tour operations and driving as needed. You will drive the tour vans and must be able to pass DOT and insurance requirements. An excellent work ethic, customer service skills, honesty, flexibility, and motivation to work in a small town bike shop are required. You are responsible for following all company policies, procedures and report to the Operations Manager. You must be available to work from April 1 - September 30th. This is a two year contract. You must be committed to fulfilling the term of your contract. Compensation is salaried, DOE, with a 30-day training and evaluation period. Based on evaluations and successful completion of your contract you will be eligible for a bonus.

Operations Manager - You need to have previous management, data entry, hiring, computer experience and excellent public relations skills. Experience running a bike shop is preferred. You need to be competent with marketing, sales and other retail business related tasks. Duties include: hiring, scheduling, managing employees, settling accounts, sales and marketing, inventory control, POS oversight, ordering, tour equipment maintenance and correspondence , driving and guiding. You will drive the tour vans and must be able to pass DOT and insurance requirements. You will work in tandem with the Shop Manager and oversee all Skagway operations. You are the representative and public liaison for the company. An excellent work ethic, organizational skills, attention to detail, honesty, flexibility, and ability to facilitate a stress free teamwork environment are required. The position is based in Skagway full time from from April - Mid October and part time in the off season.  This is a two year contract. You must be committed to fulfilling the term of your contract. You are responsible for following all company policies and procedures and report to the President. Compensation is salaried, DOE, with a 30-day training and evaluation period and hourly pay for off season work. Based on evaluations and successful completion of your contract you will be eligible for a yearly bonus.

Lead Guide - You need to have previous guiding, employee oversight, data entry, computer experience and excellent public relations skills. You will work with the Operations Manager and assist in overseeing the tours and guide staff. Duties include: scheduling, invoicing, managing employees, settling accounts, sales and marketing, correspondence, cleaning, driving and guiding. You will drive the tour vans and must be able to pass DOT and insurance requirements. You are the representative, shore agent and public liaison for the company. An excellent work ethic, organizational skills, attention to detail, honesty, flexibility, and ability to facilitate a stress free teamwork environment are required. The position is based in Skagway full time from from Mid April - September. This is a two year contract. You must be committed to fulfilling the term of your contract. You are responsible for following all company policies and procedures and report to the Operations Manager. Compensation is salaried, DOE, with a 30-day training and evaluation period. Based on evaluations and successful completion of your contract you will be eligible for a yearly bonus.

Office Administrator - You need to have previous computer data entry and accounting experience with excellent organizational skills. You should be familiar with marketing, sales and other business related tasks. Duties include: Invoicing, reservations, scheduling customer relations, filing, payroll, advertising, office inventory, ordering supplies, cleaning, etc. You will drive the tour vans and must be able to pass DOT and insurance requirements. An excellent work ethic, honesty, flexibility, and ability to contribute to a stress free teamwork environment is required. The position is based in Skagway. You are responsible for following all company policies and procedures and report to the Operations Manager. This is a full time seasonal position. Pay is DOE $12 - $15/hr. with a 30-day training and evaluation period. Upon successful completion of your contract you will be eligible for a performance bonus.

Accommodations

We have company housing in Skagway available for our employees at $350/Mo. for a single room and $250/Mo. for a shared room. This is a company subsized rental rate and is part of your compensation package. The rooms are located in the same building as the business. There is a communal kitchen, living area and laundry for staff use only. There is a lease and a list of House Rules that you sign agreement to. There are limited other options for rooms to rent in Skagway or Haines. We can help find alternate seasonal housing in town before the season starts.

Camping in a tent or the back of your truck is an option in both communities either at a campground or free range.  If you camp you will be required to sign an agreement, place a deposit and pay a monthly fee to use the company housing facilities. Because of the long hours left unattended and busy days we request that you do not bring any pets with you. Pets are not allowed on company property.

Training

There is a five day training session for guides and mechanics the first week of May and June. Training is paid at minimum wage and involves a thorough review of all tour, shop and company procedures. It is mandatory that new employees attend. Guides will receive a web link to training materials to study before you arrive. Managers go through a thirty-day training period that covers all aspects of the business and job description.

Synopsis

The majority of the seasonal positions are based in Skagway and involve our daily tour operations with the cruise ships. The tours are three to four hours long with groups of twelve and two guides. A typical day during the season from mid June to mid August involves guiding two trips and driving one. This is a customer service job and you must enjoy talking to and assisting people of all abilities all day long.

The service and retail work consists of maintaining our one hundred plus bike fleet, renting bikes, building/selling bikes, repairing customers bikes, selling apparel/accessories/components and maintaining our tour equipment. The managers/president participate hands on and oversee all aspects of the business. It's a fun place to work in a beautiful and unique part of the world! The benifits include housing, pro purchase for bikes, accessories, apparell and eyewear, staff outings and competitive wages.

Based on your qualifications and when we receive your application, we will conduct phone/skype interviews, check references and hire as needed. Thanks for your interest in working for us!

Sincerely,

Thom Ely

President

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